Assessing the Use of Electronic Government Systems in the Public Sector

Slide 1: Assessing the Use of Electronic Government Systems in the Public Sector. Slide 2: Introduction: The Digital Public Sphere. Slide 3: E-Government: Promises and Challenges. Slide 4: Focus Area: Department of Immigration and Citizenship Services (DICS). Slide 5: E-Gov Systems at DICS: A Snapshot. Slide 6: Why Assess E-Gov Systems at DICS?. Slide 7: Objectives of This Assessment. Slide 8: Assessment Scope and Boundaries. Slide 9: Methodology: Our Approach. Slide 10: Data Collection Strategies. Slide 11: Assessment Frameworks. Slide 12: Key Dimensions of Assessment. Slide 13: Potential Benefits of Successful E-Gov at DICS. Slide 14: Anticipated Challenges in Assessment (DICS Case). Slide 15: Illustrative Findings: Usage & Accessibility. Slide 16: Illustrative Findings: User Experience & Satisfaction. Slide 17: Illustrative Findings: Operational Efficiency & Impact. Slide 18: Illustrative Findings: Security & Trust. Slide 19: Recommendations. Slide 20: Conclusion. Slide 21: Thank You